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Welcome to Vida. These Terms of Service ("Terms") govern your access to and use of the Vida mobile application and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Acceptance of Terms

By creating an account, downloading, installing, or using the Vida app, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and Vida.

2. Description of Service

Vida is a community-led platform that connects people who need assistance with volunteers willing to help. The Service allows users to:

• Create an account using Google Sign-In, Apple Sign-In, or direct registration
• Create, edit, and manage "flags" (help requests) in categories including Cleanup, Errands, Food Donation, Repair, Education, and Other
• Flag locations or tasks that need assistance with photos, descriptions, and urgency levels
• Claim and fulfill help requests from other community members
• View nearby flags and events on an interactive map powered by MapTiler
• Filter flags by category, availability, completion status, and distance
• Search for flags by location and view them in list or map view
• Communicate with other users through temporary chat and comments
• Create, register for, and participate in community events with volunteer spot management
• Build a profile with statistics, reviews, and community engagement metrics
• Receive push notifications about nearby opportunities, responses, and updates
• Rate and review other users based on community interactions

3. Eligibility

You must be at least 13 years of age to use the Service. If you are between 13 and 18 years of age (or the age of majority in your jurisdiction), you may only use the Service under the supervision of a parent or legal guardian who agrees to be bound by these Terms. By using the Service, you represent and warrant that you meet these eligibility requirements.

4. User Accounts and Registration

4.1 Account Creation

You can create a Vida account using:

• Google Sign-In (requires a Google account)
• Apple Sign-In (requires an Apple ID)
• Direct registration with email and password

4.2 View-Only Access

Limited features (viewing the map and nearby flags) may be accessible without logging in. However, full functionality including creating flags, claiming help requests, participating in events, and accessing chat features requires account creation and authentication.

4.3 Account Responsibilities

You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information and profile
• Maintain the security of your account credentials
• Not share your account with others or allow others to access your account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account
• Comply with the terms of service of third-party authentication providers (Google, Apple)

4.4 Account Security

If you use third-party authentication (Google or Apple), you are also responsible for maintaining the security of those accounts. We are not responsible for any losses or damages arising from your failure to maintain account security.

5. User Conduct and Responsibilities

5.1 General Conduct

When using the Service, you agree to:

• Use the Service in a respectful, courteous, and lawful manner
• Provide accurate information in all help requests and responses
• Fulfill commitments you make to assist others
• Respect the privacy and personal information of other users
• Report any inappropriate content or behavior

5.2 Prohibited Activities

You agree NOT to:

• Post false, misleading, or fraudulent flags (help requests)
• Claim flags you do not intend to fulfill
• Create duplicate or spam flags
• Use the Service for any commercial purposes without our prior written consent
• Harass, threaten, impersonate, or intimidate other users through chat, comments, or reviews
• Share inappropriate, offensive, or illegal content in flags, events, chat, or comments
• Post content without obtaining permission from all individuals depicted or involved
• Solicit money, donations, or personal information beyond what is necessary for community assistance
• Post spam or inappropriate content in, but not limited to, flags, comments, and events. Such content is strictly banned.
• Abuse the Service in any way.
• Manipulate your profile statistics, reviews, or ratings
• Leave false or malicious reviews for other users
• Attempt to interfere with or disrupt the Service's operation, including map functionality or real-time updates
• Use automated systems (bots, scrapers) to access the Service or create flags
• Reverse engineer, decompile, or attempt to extract the source code of the app
• Circumvent any security features or access restrictions
• Violate any applicable laws or regulations

6. Safety and Personal Responsibility

6.1 User Safety

Important: Vida is a platform that connects community members, but we do not screen, vet, or perform background checks on users. You are solely responsible for your own safety and well-being when interacting with other users or fulfilling help requests.

6.2 Personal Responsibility

You acknowledge and agree that:

• You participate in community assistance activities at your own risk
• You are responsible for assessing the safety of any situation before engaging
• You should meet in public places when appropriate and take reasonable safety precautions
• You should trust your instincts and withdraw from any situation that feels unsafe
• Vida is not responsible for any injuries, damages, or losses arising from your interactions with other users

6.3 Emergency Situations

Vida is not designed for emergency situations. In case of emergencies, always contact local emergency services (999 in the UK, 911 in the US, or your local emergency number) immediately.

7. Content and Intellectual Property

7.1 Your Content

You retain ownership of any content you post on Vida (including flags, events, photos, comments, chat messages, and location data). By posting content, you grant Vida a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute your content in connection with operating and improving the Service.

7.2 Content Requirements

When creating flags or posting content, you must:

• Obtain permission from all individuals depicted in photos or involved in the content
• Ensure descriptions meet minimum word count requirements and are accurate
• Select appropriate categories (Cleanup, Errands, Food Donation, Repair, Education, Other)
• Provide accurate location information and addresses
• Set realistic time estimates and urgency levels

7.3 Vida's Intellectual Property

The Vida app, including its design, features, graphics, code, map styling, and branding, is owned by Vida and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our express written permission.

7.4 Content Moderation and Removal

We reserve the right to:

• Review and moderate all flags, events, and user-generated content
• Require approval for newly created flags before they appear to other users
• Remove any content that violates these Terms or is otherwise objectionable, without prior notice
• Notify you of content removal or approval status
• Use automated moderation systems (n8n workflows) to flag and review content

7.5 User Reviews and Ratings

Reviews and ratings you receive from other users:

• Become part of your public profile
• May be moderated or removed if they violate community standards
• Cannot be deleted by you but can be reported for review
• Contribute to your overall community standing and statistics

8. Maps and Location Services

8.1 Map Functionality

Vida uses MapTiler to provide interactive map features, including:

• Real-time display of your location on the map
• Viewing nearby flags and events with clustering
• Custom map styling and theming
• Converting coordinates to readable addresses
• Recenter button to return to your current location

8.2 Location Data Usage

By using the Service, you consent to our collection and use of precise location data for:

• Displaying your location on the map
• Showing flags and events within a specific radius (nearby filtering)
• Creating flags at your current location or a selected location
• Filtering flags based on geographic bounding boxes
• Storing geographic coordinates (latitude/longitude) with flags you create

8.3 Map Service Terms

Map functionality is provided by MapTiler, a third-party service. Your use of map features is subject to MapTiler's terms of service and privacy policy. We are not responsible for MapTiler's services or any issues arising from their use.

8.4 Disabling Location Services

You can disable location services through your device settings. However, this will significantly limit app functionality, including:

• Inability to view the map centered on your location
• Reduced ability to find nearby flags and events
• Inability to create flags with precise locations

9. Flags (Help Requests)

9.1 Creating Flags

When creating a flag, you must:

• Provide an accurate description meeting minimum word count requirements
• Select an appropriate category
• Set a realistic estimated duration
• Specify the correct number of helpers needed
• Choose an appropriate urgency level
• Provide accurate location information

9.2 Flag Approval Process

Newly created flags may undergo a moderation and approval process before becoming visible to other users. This process:

• May be automated using moderation workflows
• Helps prevent spam, fraud, and inappropriate content
• Typically completes within 24 hours
• Will notify you of approval or rejection status

9.3 Flag Ownership and Editing

You retain ownership of flags you create and can:

• Edit flag details, description, and urgency
• Update the completion status
• Delete flags you no longer need
• View who has claimed or volunteered for your flags

9.4 Claiming Flags

When you claim a flag, you agree to:

• Fulfill the help request in good faith
• Communicate with the flag creator if needed
• Update the status when the task is completed
• Be available for review and rating by the flag creator

9.5 Flag Visibility and Filtering

Flags are displayed based on:

• Geographic proximity to your location
• Category filters you apply
• Availability (open, claimed, completed)
• Your filter preferences (e.g., hiding completed flags)

9.6 Flag Guidelines

To ensure a safe and helpful environment, all flags must adhere to the following guidelines:

• Flags must not contain personal information.
• Flags must not be used for monetary reasons.
• Flags must not be spammed.
• Flags must not contain inappropriate content or content not related to helping people or the environment.
• Flags must not be used without the consent of everyone involved, nor should they be used to harass people.

10. Community Events

10.1 Event Creation

Users may create community events with:

• Event title, description, and location
• Date, time, and duration
• Number of volunteer spots needed
• Category classification
• Organizer contact information

10.2 Event Registration

When you register for an event, you agree to:

• Attend the event if you register
• Cancel your registration if you cannot attend
• Respect filled spot limits
• Follow event guidelines set by the organizer

10.3 Event Approval

User-created events may require approval before being published. Events that violate community standards or these Terms may be rejected or removed.

11. Communication Features

11.1 Temporary Chat

Vida may offer temporary chat features for users to communicate about flags and events:

• Chat messages may be automatically deleted after a period of inactivity
• Chat is intended for coordination of community assistance only
• You should not share sensitive personal information through chat
• Chat may be monitored for safety and moderation purposes
• Abuse of chat features may result in account suspension

11.2 Comments

You may post comments on flags and events. Comments must:

• Be respectful and relevant
• Not contain spam, advertisements, or inappropriate content
• Comply with community standards

11.3 Push Notifications

By enabling push notifications, you consent to receive alerts about:

• Nearby flags and events
• Responses to your flags
• Status updates on claimed flags
• Event reminders
• App updates and important notices

12. User Profiles and Reviews

12.1 Profile Information

Your profile may include:

• Name and profile picture
• Community statistics (flags created, flags completed, events attended)
• Reviews and ratings from other users
• Biography and other optional information

12.2 Reviews and Ratings

Users may leave reviews and ratings on your profile:

• Reviews should be honest and based on actual interactions
• False or malicious reviews violate these Terms
• Reviews may be moderated and removed if inappropriate
• You can report reviews that violate community standards

12.3 App Reviews

We may prompt you to rate and review the Vida app on the App Store or Google Play Store. This is optional and does not affect your use of the Service.

13. Community Standards and Moderation

We strive to maintain a positive and helpful community. We reserve the right to:

• Remove flags, events, comments, or other content that violate these Terms
• Suspend or terminate accounts for violations
• Investigate reports of misconduct or abuse
• Use automated moderation systems (n8n workflows) to flag problematic content
• Archive or delete old flags based on age or inactivity
• Cooperate with law enforcement when necessary
• Take action against users who receive consistent negative reviews or reports

14. Third-Party Services

14.1 Authentication Services

If you sign in using Google or Apple:

• You agree to comply with Google's and Apple's respective terms of service
• We are not responsible for issues with third-party authentication services
• You can revoke Vida's access through your Google or Apple account settings

14.2 Map Services

Map functionality is provided by MapTiler. Your use of maps is subject to MapTiler's terms and conditions. We are not responsible for map accuracy, availability, or performance.

14.3 Analytics

We use analytics services (Google Analytics, Mixpanel) to improve the app. These services have their own privacy policies and terms of use.

14.4 Backend Services

The app stores all its data in a Convex backend for database and backend services. By agreeing to these Terms, you agree to how Convex stores and uses data. While we take steps to ensure data security, we are not responsible for Convex's service availability or security measures beyond our control.

15. Disclaimers and Limitation of Liability

10.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

15.2 No Guarantee of Results

Vida does not guarantee that:

• Flags will be fulfilled or claimed
• Volunteers will be available, reliable, or competent
• Users will act responsibly, safely, or honestly
• Reviews and ratings are accurate or fair
• Events will occur as planned
• The Service will be uninterrupted, error-free, or secure
• Map data will be accurate or up-to-date
• Third-party services (Google, Apple, MapTiler, Convex) will be available

15.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIDA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• Your use or inability to use the Service
• Interactions with other users
• Any content posted on the Service
• Unauthorized access to or alteration of your transmissions or data

16. Indemnification

You agree to indemnify, defend, and hold harmless Vida and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Any content you post on the Service

17. Account Termination and Data Deletion

17.1 Termination by Vida

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including:

• Violation of these Terms
• Fraudulent or abusive behavior
• Repeated negative reviews or community reports
• Failure to fulfill claimed flags
• Posting inappropriate content

17.2 Voluntary Account Deletion

You may delete your account at any time through the app settings. When you delete your account:

• Your profile, flags, comments, and chat history will be removed
• Your event registrations will be cancelled
• Some data may be retained for legal compliance or legitimate business purposes
• You can request complete data deletion by contacting support@vida-app.com

17.3 Effect of Termination

Upon termination (by you or us), your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, and limitations of liability.

18. Data Rights and GDPR Compliance

If you are located in the European Economic Area (EEA) or United Kingdom, you have certain data protection rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request a copy of all personal data we hold about you
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Data Portability: Request your data in a machine-readable format
• Right to Object: Object to processing of your data for certain purposes
• Right to Restriction: Request restriction of processing your data

To exercise these rights, contact us at privacy@vida-app.com. We will respond within 30 days.

19. Children's Privacy (COPPA Compliance)

Vida complies with the Children's Online Privacy Protection Act (COPPA). Users under 13 are not permitted to use the Service. If we discover that a user under 13 has provided personal information, we will delete that information immediately. If you are between 13 and 18, you may only use the Service with parental or guardian supervision.

20. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you through the app or via email. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

21. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration, or in the courts of England and Wales.

22. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vida regarding the Service and supersede any prior agreements.

24. Contact Information

If you have any questions about these Terms, please contact us at:

By using Vida, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.